fam888 Privacy Policy

fam888 ("we", "us", "our", "fam888") operates the online gaming platform accessible at fam888.app (the "Platform"). This Privacy Policy ("Policy") describes how fam888 collects, uses, stores, shares, and protects the personal data of individuals who register accounts, access, or otherwise interact with the Platform ("Players", "you", "your").

By creating a fam888 account or using the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data in accordance with this Policy. If you do not agree to this Policy, you must not use the Platform.

This Policy is incorporated into and forms part of the fam888 Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

fam888 collects personal data in the following categories:

fam888 does not intentionally collect sensitive personal data such as biometric data, health information, or political opinions. If you voluntarily provide such information in a support communication, it will be handled with the same security standards applied to other personal data.

fam888 uses the personal data it collects for the following purposes:

• Account Management: To create, verify, maintain, and administer your fam888 account, including identity verification (KYC) and age verification to comply with our 21+ requirement.
• Service Delivery: To process deposits and withdrawals, calculate and settle wagers, and provide access to games and the sportsbook.
• Fraud Prevention & Security: To detect, prevent, and investigate fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in the Terms & Conditions.
• Regulatory Compliance: To comply with applicable anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and any other legal obligations applicable to fam888's operations.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to enforce self-exclusion and deposit limit settings applied by Players.
• Customer Support: To respond to queries, resolve disputes, and improve support quality through review of interaction records.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and make improvements to the fam888 Platform.
• Marketing Communications: To send promotional offers, bonus notifications, and relevant product updates to Players who have opted in to receiving such communications. You may opt out at any time.

fam888 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between fam888 and the Player (i.e., to deliver gaming services).
• Legal Obligation: Processing required to comply with applicable AML, KYC, and regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement, where fam888's legitimate interests do not override the Player's privacy rights.
• Consent: Processing for optional marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

fam888 does not sell, rent, or trade personal data to third parties for their own marketing purposes. fam888 may share personal data with the following categories of third parties, strictly as necessary:

• Payment Processors: Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners — for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers that assist fam888 in verifying player identity and age in compliance with regulatory requirements.
• Game Software Providers: Licensed game studios whose games are hosted on the fam888 Platform — limited to technical session data necessary to deliver gameplay.
• Regulatory Authorities: Government bodies, law enforcement agencies, or courts where disclosure is required by applicable law, court order, or regulatory directive.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged by fam888 under data processing agreements that bind them to appropriate security and confidentiality standards.

All third parties with whom fam888 shares personal data are required to handle it in accordance with applicable data protection laws and, where applicable, under the terms of a data processing agreement with fam888.

fam888 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you access a website. fam888 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing your use of the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings and game lobby layout preferences.
• Analytical Cookies: Used to collect anonymised usage statistics that help fam888 understand how Players use the Platform and identify areas for improvement.

fam888 does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings. Disabling strictly necessary cookies may impair Platform functionality including login sessions.

fam888 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fam888 servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring of systems for intrusion attempts and anomalous activity;
• Regular security audits and penetration testing by independent specialists;
• Two-factor authentication options for Player accounts.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you suspect that your fam888 account has been compromised, please contact fam888 support immediately.

fam888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and identity data: retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required by AML regulations;
• Transaction and financial records: retained for a minimum of five (5) years from the date of each transaction;
• Support communications: retained for three (3) years from the date of the interaction;
• Technical and session data: typically retained for up to twelve (12) months, unless required longer for security investigation purposes.

Where personal data is no longer required and no legal obligation mandates its retention, fam888 will securely delete or anonymise it.

Subject to applicable law, you have the following rights in relation to the personal data fam888 holds about you:

• Right of Access: You may request a copy of the personal data fam888 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to fam888's legal retention obligations.
• Right to Restrict Processing: You may request that fam888 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that fam888 provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact fam888 support via email at [email protected] or via 24/7 live chat. fam888 will respond to verified requests within thirty (30) days.

The fam888 Platform is strictly for adults aged 21 and above. fam888 does not knowingly collect personal data from individuals under the age of 21. If fam888 discovers or is notified that personal data has been collected from a person under 21, such data will be deleted and the associated account closed immediately.

If you believe that a minor has registered a fam888 account, please contact fam888 support immediately at [email protected].

fam888 may transfer personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, fam888 ensures that adequate safeguards are in place — including contractual data protection clauses — to protect personal data to a standard equivalent to that required under applicable Malaysian data protection law.

fam888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Platform's features. Material changes will be communicated to registered Players via the email address on file, or by a prominent notice on the Platform, before the changes take effect.

Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised Policy. The date of the most recent update is displayed at the top of this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or fam888's data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the fam888 Platform

fam888 is committed to resolving privacy queries promptly and will acknowledge receipt of written inquiries within two (2) business days.